Shipping, Return and Refund Policy
Online Orders and Shipping
Online sales are made and fulfilled by CPGIO LLC, and the experience3M store is hosted on Shopify. We ship orders every Monday through Friday using standard shipping services. Expedited shipping options can be selected when available. Once your package ships, we will send an email with a tracking link.
CPGIO LLC reserves the right to change its policies without prior notice.
Customer Service
If you have any questions about your order, please contact us at support@experience3m.zendesk.com (Monday - Friday, 8 AM - 4 PM CST).
Shipping Policy
Please review the checkout page before submitting your order for the available shipping methods. We will ship products in accordance with the selected method. You are responsible for all shipping and handling charges shown during checkout. Title and risk of loss pass to you upon transfer to the carrier. Delivery dates are estimates and not guaranteed. We are not liable for delays or damage during shipment.
Pricing and Taxes
All prices are subject to change and exclude tax and shipping unless otherwise noted. We reserve the right to update or correct pricing errors at any time.
Availability
We strive to fulfill all orders, but product availability is not guaranteed. We may cancel your order or contact you for alternatives. Descriptions and availability are subject to change without notice.
Special Offers
From time to time, we may offer promotions such as discounts or free shipping. These may be time-limited and are subject to change or cancellation without notice.
Acceptance of Orders
All orders are subject to our acceptance. We may refuse, cancel, or limit orders at our discretion prior to shipment. Order confirmations acknowledge receipt, not acceptance. If an order is canceled after charging, we will issue a refund.
Shipping Options
Review the checkout page for shipping options. All shipping and handling charges are your responsibility. Title and risk pass to you upon shipment. Delivery dates are estimates only. We are not liable for delays or loss during shipment.
Payment
Orders must be fully paid before shipment. CPGIO LLC may appear on your statement. Accepted payment forms are shown during checkout. Shipments are subject to verification and fund availability. For failed transactions, please verify card info or contact customer service at support@experience3m.zendesk.com with any error messages.
Not for Resale
Products are for end-use customers only and not for resale. We may cancel orders suspected of being for resale purposes.
Canceling Orders
To cancel an order, contact Customer Service as soon as possible. If the order has not entered the shipping process, we will attempt cancellation. If already shipped and returned to sender, a 30% restocking fee will be applied and deducted from your refund.
Shipping Destinations
We currently ship only within the 48 contiguous United States. We do not ship to Hawaii, Alaska, FPO, or APO addresses.
Address Changes
To change your shipping address, contact us immediately. If already shipped, your order may be eligible for a one-time courtesy address change. Email us at support@experience3m.zendesk.com to check eligibility.
Returned orders due to a bad address or refusal will incur a restocking fee.
Returns Policy
Thank you for your purchase! We hope you’re satisfied. If not, you may return your item for a refund. Please see our policy below:
Return Requirements
Returns must be postmarked within 35 days of purchase. Items must be in new, unopened condition with all original packaging and labels. Used or opened products cannot be accepted.
Return Process
Contact our customer care team to initiate a return. We will issue a return authorization.
Customers are responsible for return shipping costs. We recommend using a trackable service (USPS, UPS, FedEx) and providing tracking info once available.
Email: support@experience3m.zendesk.com
Return Shipping Address
CPGIO LLCAttention: Returns
1150 N Swift Rd
Unit A
Addison, IL 60101
Defective or Damaged Products
If your product is defective or damaged, contact us immediately for a replacement or refund. Images may be required to support claims. Email: support@experience3m.zendesk.com
Refunds
Once your return is received and inspected, your refund will be processed. Allow up to 7 business days for processing and 5–7 business days for the credit to reflect on your original payment method.
Contact Customer Service
For any questions about your order, contact us at support@experience3m.zendesk.com. We aim to respond within one business day.